Help with tracking your package
If you’ve bought goods from an online shop and are waiting for your order to arrive, we strongly suggest you contact the seller. ShipBull serves business customers shipping abroad and so only handles the delivery process.
Our Customer Service team will answer any questions you may have about tracking your parcel. They can also explain any tracking statuses you’re unsure of. You can contact them here. To try and save you some time, below are a few questions we’re often asked about tracking packages. You might find a quick answer.
It can take up to an hour for a shipment to appear in our system. Give it a bit of time then try tracking your parcel again. Shipments stay in our system for approximately 90 days.
We handle over a million parcels a year. That means the twelve-digit numbers used to track parcels get reused every three or four moths. Your number might bring up a selection of shipments – one of them will be yours. Don’t worry: all personal information is hidden.
Of course. If the driver left a ‘We Missed You’ card, you or your customer can use it to arrange another delivery. No card? Just get in touch. You’ll need your shipment number and the delivery address to hand. Please note: shipments can only be redelivered between Monday and Friday.
Don’t panic. We’ll be in touch if there’s anything you need to do.
Although the couriers endeavour to deliver within the standard transit times, it is possible that on some occasions unforeseen circumstances can push the delivery back.
There is no need to worry. It is normal for parcels to be routed through intermediate countries. In order to show you the latest status information, we track your parcel through each of these intermediate countries.
If your customer is not at home when the parcel is being delivered we will make a second, and dependent on country of destination, a third delivery attempt. You customer will receive a notification with instructions how to collect their parcel.
Working with some of the world's largest courier services
